Terms of service

Silver Gold PMX – Terms and Conditions

PLEASE READ CAREFULLY – This Agreement governs the terms and conditions under which bullion and related products are bought and sold by Silver Gold PMX.

1. Definitions

For the purpose of Silver Gold PMX Terms of Sale, the following terms are defined below:

“Seller” shall refer to Silver Gold PMX and its related companies, including its directors, officers, employees, and authorized representatives (hereinafter referred to as “SGPMX”, “we”, “us”, or “our”) that are authorized to deal in bullion and precious metals.

“Customer” or “you” shall refer to any individual or entity that enters into a purchase or sale transaction involving bullion or related products with SGPMX.

“Business Days” shall mean our normal working days, being Monday through Saturday, excluding weekends and applicable public or statutory holidays.

“Locked-in” shall refer to the time at which a purchase or sale transaction is confirmed and the price is fixed. The price is calculated based on the prevailing spot price at the time of confirmation and remains binding regardless of subsequent market fluctuations.

“Online Store” shall refer to the official Silver Gold PMX online platform through which products are listed and transacted.

“Products” shall refer to all items offered by SGPMX, including but not limited to gold, silver, platinum, and palladium bullion, coins, bars, refined and unrefined jewelry, dore, mining materials, and any other goods associated with the precious metals industry.

2. Bullion Policy

In regard to purchasing bullion or precious metals products from SGPMX, the sale price offered to the Customer is locked-in at the time of confirmation and the transaction cannot be cancelled once a confirmation has been issued. Upon full payment of an order, SGPMX may, at its sole discretion, offer to buy back the order at prevailing market rates, regardless of whether the Customer has taken delivery of the products.

In regard to selling bullion or precious metals to SGPMX, the offered price is locked-in at the time of confirmation and such transaction cannot be cancelled once a confirmation has been issued. The Customer’s only option thereafter is to offset the position at the current market buying price. The Customer shall be solely responsible for any deficit arising between the original locked-in price and the offset price.

3. Price Confirmation

When purchasing from SGPMX, the final transaction price is locked-in upon issuance of a confirmation number. Once such confirmation is issued, the order cannot be cancelled. Due to the volatility of precious metals markets, payment must be made immediately following confirmation. Failure to remit payment within the required timeframe may result in the order being repriced to reflect current market conditions or cancelled at our sole discretion.

In the event that a purchase order is cancelled, a minimum cancellation fee of $100, in addition to any applicable market loss, shall be charged to the Customer. The Customer shall be fully liable for such charges.

When selling to SGPMX, the sale price is locked-in upon issuance of a confirmation number and cannot be cancelled. All items sold to SGPMX must be shipped within twenty-four (24) hours of confirmation. If the items are not received within five (5) Business Days, SGPMX reserves the right to either revalue the transaction based on current market prices or decline the transaction entirely.

Upon receipt and verification of the bullion, payment shall be issued to the Customer within ten (10) Business Days.

All transactions entered into with SGPMX constitute legally binding agreements.

4. Order Confirmation and Invoice

Upon placing an order through the Online Store, SGPMX shall issue a written confirmation via email. The Customer is responsible for ensuring receipt of all communications from SGPMX, including but not limited to adjusting email filters, checking spam or junk folders, and maintaining accurate contact information.

5. Order Liquidation

By placing an order, the Customer enters into a binding contractual obligation to remit full payment based on the agreed locked-in price. Should the Customer elect to liquidate their position prior to delivery, such liquidation must be requested during regular business hours.

All liquidations are subject to SGPMX’s buyback policy, a minimum $100 cancellation fee, and any applicable market loss. The Customer shall be fully responsible for any negative price difference. In the event of a market gain, such gain shall remain the sole property of SGPMX.

6. Payment Policy

A. Accepted Currency

All payments shall be made in Canadian Dollars (CAD) or United States Dollars (USD) only.

B. Methods of Payment

SGPMX accepts the following forms of payment:

  • Interac e-Transfer

  • Bank Wire Transfer (no holding period)

  • Bank Draft (subject to a 5 Business Day hold)

  • Certified Cheque (subject to a 5 Business Day hold)

  • Cashier’s Cheque (subject to a 5 Business Day hold)

  • Personal Cheque (subject to a 15 Business Day hold)

C. Client Sale Transaction Payments

Customers selling to SGPMX may receive payment via:

  • Bank Wire (CAD or USD)

  • Courier Cheque (subject to applicable service fees)

  • Standard Mail Cheque

Processing of payments may take up to two (2) Business Days following receipt and verification of the precious metals.

D. Loyalty Program (PMX Points)

PMX Points are awarded on purchases of bullion and numismatic products. Points are available only to registered users and are credited upon successful completion of an order.

  • Customers earn 1 point per 1 CAD spent

  • Minimum redemption threshold: 10,000 points

  • Maximum redemption per order: 10,000 points (equivalent to CAD $10 discount)

  • Minimum order value for redemption: CAD $800

  • Points are forfeited upon order cancellation

  • Points expire after 180 days

7. Shipping Policy

All shipments are sent discreetly and insured to the address provided by the Customer. A signature upon delivery may be required. SGPMX shall not be responsible for the operational performance of third-party carriers.

A. Shipping Charges

  • Orders below CAD $500: Flat rate shipping fee applies

  • Orders between CAD $500–$1000: Free standard shipping (upgrade optional)

  • Orders above CAD $1000: Free shipping with full insurance

B. Insurance and Liability

Standard shipping methods may include limited insurance coverage. By selecting such methods, the Customer acknowledges and accepts responsibility for any uninsured portion of the shipment.

SGPMX shall not be liable for any loss, theft, or damage once the shipment is marked as delivered by the carrier.

Redirecting shipments or waiving signature requirements voids all insurance coverage.

C. Delivery Time

Delivery is typically completed within one (1) to seven (7) Business Days from the date of payment confirmation. Delays may occur due to inventory shortages or external factors.

D. Additional Terms

SGPMX reserves the right to modify shipping methods where necessary. SGPMX is not responsible for delays caused by carriers, weather, or unforeseen circumstances.

Shipping to business addresses, third-party locations, or P.O. Boxes is done at the Customer’s risk.

Pre-sale items may be subject to extended delivery timelines.

8. No Advice

The Customer acknowledges that SGPMX does not provide investment, financial, or trading advice. All decisions are made solely at the Customer’s discretion.

9. System Failure

SGPMX shall not be held liable for failures or disruptions in online systems, internet connectivity, or order processing platforms.

10. Internet Security

SGPMX employs industry-standard security measures, including SSL encryption, to safeguard Customer information. However, no system is entirely secure, and SGPMX disclaims liability for unauthorized access beyond its control.

11. Intellectual Property

All intellectual property, including trademarks, branding, and content, remains the exclusive property of SGPMX. Unauthorized reproduction or use is strictly prohibited.

12. Compliance and Due Diligence

The Customer is responsible for complying with all applicable laws and regulations within their jurisdiction.

SGPMX reserves the right to request identification and supporting documentation for compliance purposes, including but not limited to transactions exceeding CAD $10,000.

13. Reservation of Rights

SGPMX reserves the right to:

  • Refuse service to any individual or entity

  • Correct errors in pricing or order processing

  • Cancel orders and refund payments (less applicable fees)

  • Offset balances across multiple orders

  • Charge for losses resulting from non-payment

  • Withhold transactions for regulatory compliance

  • Verify Customer identity at any time

  • Amend these Terms and Conditions without prior notice

14. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada. All parties submit to the exclusive jurisdiction of the courts of Ontario.

15. Privacy Policy

SGPMX does not sell, rent, or distribute Customer information to third parties. Personal information is collected solely for transaction processing and legal compliance.

By providing personal information, the Customer consents to its collection and use in accordance with this policy.

Customers may opt out of marketing communications at any time.

16. Refund & Chargeback Policy

All transaction fees are non-refundable. SGPMX reserves the right to refuse returns or exchanges.

The Customer shall be fully responsible for any costs associated with chargebacks, disputes, or fraudulent claims, including administrative, processing, and brokerage fees.

By engaging in any transaction with Silver Gold PMX, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in full.